FAQs / T&Cs
What is an E-ticket?
An E-Ticket is an electronically delivered ticket via email. You will need to take the booking reference or barcode - depending on the event - with you, either on your phone or as paper print out along with ID to gain entry to the event.
You may also be required, if requested by the promoter to provide the credit card that was used in the transaction.
We recommend printing the E-ticket in full to avoid any issues on the door.
We cannot be held responsible for any issues arising if you do not take this reference/barcode with you.
How secure is my personal information?
basslinefestival use a DigiCert certified 256-bit Secure Socket Layering and we use Stripe to process your payments and to keep your details safe. We do not store your credit card details after the transaction is complete.
What payment methods do you accept?
We take payments through Stripe merchant services, who accept Visa, Mastercard, Maestro, American Express and JCB and all debit cards.
I want to re-print my ticket/my ticket hasn't printed properly/I've torn my ticket.
Please click here and provide us some basic details to enable you to re-download and print your tickets.
Who sets the ticket prices of events on basslinefestival?
Ticket prices are set by the event promoters, and basslinefestival has no control over ticket prices. The prices displayed also include local taxes.
How many tickets can I buy for an event?
The limit for ticket purchases for a single event varies. The order limit will be shown in the dropdown when selecting your ticket quantity. Ticket limits may change without prior notice if the event is anticipated to have higher than normal demand to prevent hoarding or scalping.
What are the booking fees or hidden charges?
Tickets purchased through basslinefestival are subject to a per ticket, non-refundable booking fee.
To cover our costs we charge a booking fee on a per-ticket basis. We always try to make sure this is one of the lowest online for tickets. E-Tickets do not incur any additional charges than our processing fees, Physical Paper tickets will incur an extra printing and postage cost.
What you see at checkout is what you pay. There are no hidden costs apart from the Ticket Price and Booking Fee.
My transaction was declined/unsuccessful.
Please ensure your card and billing address details are entered correctly. If you are still encountering problems, please click contact us.
How do I get a refund ?
basslinefestival and all promoter's standard policy is that we are unable to offer refunds for ticket purchases unless the event is cancelled.
This is outlined in our terms and conditions during purchase and is an industry-wide standard. Please ensure during your purchase that you are buying the correct number of tickets for the correct event.
basslinefestival Terms & Conditions
The show is strictly for people aged 18 and over. Under 18s will be refused entry. Proof of age will be requested upon entry. (Government issued photo I.D typically passport or driving licence) p/>
basslinefestival reserves the right to alter or change the programme and line-up without prior notification.
Should the event be cancelled or line-up changed, the basslinefestival or the venue will not be liable for the payment of any compensation or for any loss of money and/or expenses incurred in travelling to the venue. In the event of cancellation of the entire event only the face value of the ticket will be refunded via the ticket agent the tickets were purchased through. (If an event cancels in advance we will make reasonable attempts to contact you using the details you have provided).
basslinefestival will use your contact details to contact you about key messages relating to their events only.
basslinefestival and venue reserve the right to refuse anyone entry to the venue at their discretion and any person who fails to comply with instructions from a steward or other person acting on behalf of the venue may be ejected. In addition, anyone found to be causing damage to the venue, the venue infrastructure, causing harm to any other person on site, behaving in an illegal, anti-social or aggressive manner, appearing to be under the influence of drugs or in breach of these conditions will be ejected and may be reported to the police.
The venue reserve the right to search all persons and personal property via the use of metal detectors and refuse admission to, or eject from, the venue, any person who refuses to be searched by a steward or other person acting on their behalf and confiscate prohibited items – such as bottles, cans, food and drink not purchased at the event, cameras or items that may potentially be used as a weapon - in accordance with its policies. If in any doubt please check with the venue before attending. Bags will not be allowed inside the festival.
WARNINGS – Prolonged exposure to loud noise may cause damage to your hearing. Smoke effects, strobe lighting, lasers and loud noises may be used at this event.
Unauthorised professional photography or use of professional recording equipment is prohibited and zoom lenses, audio visual or cinematographic devices will not be permitted on site.
No Re-admission once you have left the venue.
Tickets may NOT be sold, traded, or offered for sale; and may not be used as a prize or for any other promotional or trade purpose by any organisation except the basslinefestival. Tickets are security printed and individually bar coded. Sale or attempted sale is grounds for seizure or cancellation and those trying to use resold or cancelled tickets will be refused entry into the venue.
Please check details such as timings and car park charges with the venue before travelling as these may be subject to late changes.